Privacy Policy for ELC Services
Last Updated: 11th January 2025
At ELC Services, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.elcservices.co.uk. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of information:
Personal Information:
Name
Email address
Phone number
Address
Any other details you provide via forms on our website or through direct communication.
Non-Personal Information:
IP address
Browser type and version
Operating system
Referring website and search queries
Website usage data, such as pages visited and time spent on the site.
2. How We Use Your Information
We collect and use your information to:
Provide and improve our services.
Respond to inquiries, support requests, or feedback.
Process transactions and send confirmations.
Send updates, marketing materials, or promotional content (only if you have opted in).
Analyse website usage and improve user experience.
Ensure compliance with legal obligations or enforce our terms of service.
3. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us improve functionality and track website performance.
Types of Cookies We Use:
Essential cookies for website functionality.
Analytics cookies to understand website traffic and user behaviour.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our site.
Measuring website usage (Google Analytics)
Measuring website usage (Google Analytics)
Google Analytics stores information about:
The pages you visit on ELC Service’s website
How long you spend on each ELC Service’s webpage
How you got to ELC Service’s website
What you click on while you’re visiting the site
We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
Universal Analytics
Name Purpose
_ga This helps us count how many people visit the Fireco website by tracking if you’ve visited before Expires 2 years
_gat Used to manage the rate at which page view requests are made. Expires10 minutes
Google Analytics
Name Purpose Expires
_utma Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the ELC Service website or to a certain page Expire 2 years
_utmb This works with _utmc to calculate the average length of time you spend on the ELC Service website Expires 30 minutes
_utmc This works with _utmb to calculate when you close your browse
Exprires when you close your browser
_utmz This tells us how you reached the ELC Service’s website (eg from another website or a search engine) Expires 6 months
You can opt-out of Google Analytics cookies.
4. How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your information, including:
Secure servers and encryption protocols.
Regular security audits.
Limiting access to personal data to authorized personnel only.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
Service Providers: Trusted third parties that assist in providing our services (e.g., payment processors or email marketing platforms).
Legal Authorities: When required to comply with legal obligations or protect our rights.
Any third parties we work with are required to comply with data protection regulations.
6. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the information we hold about you.
Correction: Request that we correct or update your information.
Erasure: Request that we delete your data, subject to legal and contractual obligations.
Objection: Object to the processing of your data for certain purposes (e.g., marketing).
Data Portability: Request a transfer of your data to another service provider.
To exercise your rights, please contact us at mail@elcservices.co.uk.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.
8. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to have it removed.
9. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised. Please check this page periodically to stay informed.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
ELC Services
Email: mail@elcservices.co.uk
Phone: 0208 090 2233
Address: Studio 12, Hornby House, Clayton Street, SE11 5DA
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018